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Helpdesk with SLA – no more worry lines in case of IT problems.


IT problems cost time, money and nerves. These are valuable resources that have to be spared. A professional IT partner like exaSys helps you to concentrate on your own business. Our helpdesk offers quick and reliable support.

Our hotline is your first point of contact in case of trouble. Our specialists take your concerns seriously and react within the contractually guaranteed response time. How exaSys operates in case of problems is controlled by a service level agreement (SLA). That means: We agree with each customer an individual support contract.

Helpdesk: Individual support hours possible

Our helpdesk is staffed on weekdays from 8 to 12 a.m. and from 1 to 6 p.m. (CET). Individual support hours are available upon request at additional costs. If you need our support outside the hotline hours, the helpdesk assists you at its best availability.

There are two SLA possibilities: first and second level support. At the first level support, our helpdesk is the direct point of contact for all IT issues in a company. At the second level support, there is at least one person in-house who first takes care of the IT trouble of employees. This person decides which problems are reported to the exaSys helpdesk.

Our helpdesk support is perfect in combination with other exaSys IT services, f.e. Managed Hosting, Managed Housing or IT Outsourcing.

Did we spark your interest or do you have further questions? Please contact us for a non-binding consultation.

Why exaSys?
All our servers are operated in our own Swiss data center.
Secure hosting with a 99,9 uptime guarantee.
Typical Swiss mode of operation: careful, reliable, accurate and discreet.
More than 10 years of experience.
Personal contact with our customers.